Zotim Knowledge Base

Zotim Knowledge Base

How can we help?

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  • Track An Order
  • Status of my order
  • Return An Item
  • Payment
  • Covid19 Updates

Help Topics

  • Covid-19 Updates

    • Delivery
    • Contacts
  • Track Order

    • How to track my order on Zotim Website?
    • How to find my track number on Zotim Website?
    • How to track my order on Mobile?
    • How to track my order based on the different websites
  • Ordering

    • How long will it take before my order ships?
    • How do I check the status of my order?
    • What does ETA mean?
    • Product Availability
    • How can I cancel an order?
  • Refund/Returning goods

    • How do I receive my refund?
    • Returning products after incorrect purchase.
    • Returning goods to Zotim
    • How can I be eligible for Refund, Return, or Warranty Claim?
  • Account

    • How do I change my Email address?
    • How do I update/change my account details?
    • How do I subscribe to / unsubscribe from your email promotions?
    • I’ve forgotten my password!
    • Why has my Shopping Cart (Shoppingcart) disappeared/cleared?
  • Shipping

    • Shipping
    • Do you offer Transit Insurance for Lost or Damaged shipments?
    • Can I change my shipping address on a pending order?
    • How is the shipping cost calculated?
    • Do you ship internationally?
    • Can I check the shipping cost before checking out?
  • Payment

    • What are my payment method/choices?
    • What are your bank details?
    • Is GST included in your prices?
  • Contact

    • How can I contact Zotim Australia?
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Most Popular Articles

  • How do I check the status of my order?
  • Returning goods to Zotim
  • How can I contact Zotim Australia?
  • How long will it take before my order ships?
  • Delivery

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