Zotim Knowledge Base

Help Topics

• Covid-19 Updates

  • Delivery
  • Order pickups
  • Contacts

• Track Order

  • How to track my order?
  • How to track my order on Zotim Website?
  • How to track my order on Mobile?

• Ordering

  • How long will it take before my order ships?
  • How do I check the status of my order?
  • Can I pick up my order?
  • What does ETA mean?
  • Product Availability
  • How can I cancel an order?

• Refund/Returning goods

  • How do I receive my refund?
  • Returning products after incorrect purchase.
  • Returning goods to Zotim
  • How can I be eligible for Refund, Return, or Warranty Claim?

• Account

  • How do I change my Email address?
  • How do I update/change my account details?
  • How do I subscribe to / unsubscribe from your email promotions?
  • I’ve forgotten my password!
  • Why has my Shopping Cart (Shoppingcart) disappeared/cleared?

• Shipping

  • Shipping
  • Do you offer Transit Insurance for Lost or Damaged shipments?
  • Can I change my shipping address on a pending order?
  • How is the shipping cost calculated?
  • Do you ship internationally?
  • Can I check the shipping cost before checking out?

• Payment

  • What are my payment method/choices?
  • What are your bank details?
  • Is GST included in your prices?

• Contact

  • How can I contact Zotim Australia?