Zotim do not take responsibility for any damage or lost in transit when customer sends the product back to us for warranty or return, and also the warranty could be voided if the product is damaged in transit. So please ensure there is sufficient packaging to protect the product whilst in transit back to us.
For RTB (return to base) warranty claims, customers are required to send the unit back to zotim.com.au or the authorized service center with the proof of purchase and a detailed fault description. Zotim recommends customers use our online RA (return authorization) system to obtain more information of the warranty procedure and also to conveniently track your warranty for updates.
For direct manufacturer warranty claims, customers are recommended to contact the manufacturer’s technical support to lodge the warranty claims and organize pickup and delivery service. Please note, Zotim do not provide the pickup service on the behalf of the manufacturer
It is highly recommended the customer’s contact manufacturers directly to ensure quick warranty service and turnaround