In some circumstances (at the discretion of our Customer Service team), we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange their incorrectly purchased products.
• Consumers must notify Zotim within the first 7 days of having received the product.
• The product must not be opened or used, and must still be in pristine condition.
• Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to move the part).
• Zotim may reject the return after inspection of the condition of the products, and it’ll be returned to the customer at their expense.
Please lodge a Warranty/Return request after logging into your Zotim account to request this – the team will be in touch to let you know if they can accommodate the request.